Confidentiality in medical sessions
Medical video sessions are handled with attention to the privacy of protected health information.
Video remote interpreting across the United States
Video Remote Interpreting (VRI) Services Across the U.S.
A professional interpreter joins your appointment, meeting or call by live video, so everyone can speak directly and nobody waits for an interpreter to travel.
Confidentiality and credentials
Confidentiality and credentials for video sessions
TMVO handles medical video sessions with attention to the confidentiality of protected health information. Interpreters are matched according to the certifications, credentials and subject experience each area requires.
Credentials checked by setting
We verify the certifications and qualifications required for medical, legal, educational, ASL and other specialized assignments.
Why choose TMVO
A person coordinates every video session
A real person reviews your request
Your request goes to a coordinator, not into an automated queue.
Quick answers
We reply fast so you can plan the session with confidence.
Each case is reviewed on its own
We look at the setting, the subject and who will be on the call before we assign anyone.
Straightforward pricing
Clear rates with no hidden fees.
Have a session coming up? Tell us the language and the date and we will set it up.
Request a Video Interpreter
VRI rates
What video remote interpreting costs
Video remote interpreting is billed by the minute: USD 2.00 for Spanish, USD 2.40 for other languages and USD 3.25 for American Sign Language.
Spanish (ES)USD 2.00 / min
Other languagesUSD 2.40 / min
American Sign Language (ASL)USD 3.25 / min
- Billed by the minute
- On-demand or scheduled ASL sessions
Rates shown apply to standard requests. Final pricing is confirmed based on the specific request.
When to choose video
Video interpreting fits when waiting for an interpreter to travel is not an option
The interpreter joins from wherever they are. The session can start without travel time, and the search is not limited to interpreters who live near you.
A clinic with a patient at the front desk, a hearing-prep call with a client in another city, an ASL conversation at a service counter: in each case a video interpreter removes the wait and the distance.
The interpreter has to see the signer
ASL depends on hands, face and signing space. A well-framed video session gives the interpreter that view without anyone traveling.
The language is uncommon in your area
Remote interpreting widens the search beyond the interpreters who can reach your address.
Time is short
With no travel, a session can start sooner. Tell us your timing and we say what is possible.
Participants are in different places
If people connect from different locations, tell us how each one will join and we plan the session around that.
What it looks like in practice
The interpreter appears on screen and the conversation stays yours
Everyone talks the way they normally would. The interpreter relays what is said and follows the pace of the session.
Your professionalLeads the conversationDoctor, attorney, teacher, manager or other person responsible for the session.
Interpreter on videoRelays each part accuratelyWorks in the first person and keeps the exchange moving between participants.
Other participantSpeaks directly to youClient, patient, parent, witness, employee or another participant.
Speak to the person, not to the interpreter. Ask "When did this happen?" instead of "Ask him when this happened."
Pause at natural points. Two or three sentences at a time are easier to relay accurately than one long explanation.
Set up the camera and sound first. A stable connection, good light and clear audio keep the session from stalling.
Not sure video is the right format? Describe the conversation and we will tell you what fits.
Request a Video Interpreter
Where video interpreters are used
Video remote interpreting for healthcare, legal and everyday appointments
Video sessions suit many scheduled and urgent conversations. What helps most is telling us what will be discussed.
ASL video interpreting
ASL Interpreters by Video
Most ASL assignments at TMVO are coordinated by live video. The interpreter needs a clear view of the signer's face, hands and the space around them, so camera position matters.
Useful assignment detail: who is signing, how participants will join, expected length and any credential requirement.
Learn more about our ASL interpreting service.
Not every conversation needs video
Phone interpreting works well for shorter, voice-only calls. An on-site interpreter helps when documents, several people in the room or the setting itself are part of the conversation.
Interpreter matching
Matching a Video Interpreter to Your Session
The right match depends on the language, the subject and the credentials required.
An interpreter for a medical consult needs different vocabulary than one for a legal call or a parent meeting. Tell us the setting and any required certification so we can find the right professional and verify credentials.
Legal
HearingSworn statementRetainerAppeal
Healthcare
SymptomsDosageConsentReferral
Education
IEPAccommodationEnrollmentEvaluation
Insurance
DeductibleClaimCoverageLiability
Ready to set up a video interpreter for your next session?
Request a Video Interpreter
Before you request an interpreter
What we need to set up your video session
Share these details so we can check the interpreter match, availability and terms for your session.
- 01Language and dialect
Include the regional variety when it matters.
- 02Date, time and expected length
Tell us when the session starts and how long it should last, or say it is urgent.
- 03How participants will join
Say who connects, from where and on what device, so we can plan the session.
- 04Type of conversation
Briefly describe the setting so we can look for relevant subject experience.
- 05Credential requirements
Tell us if your organization requires a specific medical, legal, ASL or other qualification.
What happens next
Request a Video Interpreter
We check the match, confirm availability and terms, and coordinate how everyone joins.
FAQ
Questions people ask before booking a video interpreter
These are the practical details that usually decide whether a video session can be confirmed.
What is video remote interpreting (VRI)?
Video remote interpreting is a service in which the interpreter joins the conversation by live video instead of being in the room. It is also called virtual interpreting or tele-interpreting. The interpreter sees and hears the participants, relays what each person says and works in the first person. It is used in medical visits, legal consultations, school meetings, ASL conversations and many other settings.
How does a VRI session work?
You send the language, the date and the details of the conversation. We match an interpreter, confirm availability and coordinate how everyone joins. During the session each person speaks as usual and the interpreter relays the conversation between the two languages, usually after each complete thought.
What do I need to use video interpreting?
A device with a camera and microphone, a stable internet connection and a quiet place with good lighting. Tell us how participants will connect and we plan the session around it.
How much does video remote interpreting cost?
Video remote interpreting is billed by the minute: USD 2.00 for Spanish, USD 2.40 for other languages and USD 3.25 for American Sign Language (ASL). ASL sessions have no minimum fees. Final pricing is confirmed for each request.
Do you offer on-demand video interpreters?
ASL sessions can be scheduled or on-demand. For other languages, availability depends on the language and the time of day, so tell us how urgent the session is in the form and we will confirm what we can arrange.
Do you provide ASL video interpreters?
Yes. Video is the most frequent format for ASL assignments at TMVO because it gives the interpreter a clear view of the signer without travel. Send the date, time, expected length and how participants will join. You can read more on our ASL interpreting page.
What is the difference between VRI and video relay service (VRS)?
VRI brings an interpreter into a conversation between people who are already together or on the same call, such as a patient and a clinician. Video relay service (VRS) is a telephone relay service for Deaf and hard-of-hearing callers, regulated by the FCC. TMVO provides VRI.
Is video interpreting always the best option?
No. Video suits most scheduled or urgent conversations and ASL. An on-site interpreter fits better when documents, several people in the room or the setting itself matter, and phone interpreting works for shorter voice-only calls. Some courts and agencies set their own rules for remote interpreting, so check what your venue accepts.
Can I request a certified video interpreter?
TMVO works with certified professional interpreters and verifies credentials. If your court, clinic or organization requires a specific credential, name it in the request so we can confirm a match.
Which languages are available by video?
We provide Spanish, American Sign Language and other languages. Send the language you need and we confirm availability.
Need an interpreter by video?
Send the details and we will set up the session
Share the language, the date, how people will join and a sentence about the conversation.
Request a Video Interpreter
Tell us who needs to talk and when
Send the language, the date and the type of conversation. We confirm availability and coordinate how everyone joins the session.
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